Terms and Conditions
Effective Date: January 12, 2026
Welcome to Neptune West. These Terms and Conditions (“Terms”) govern your access to and use of the website, products, services, applications, and communications provided by Neptune West Inc. (“Neptune West,” “we,” “our,” or “us”).
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
Our Services
Neptune West provides software and communication services that help individuals and organizations manage reminders, notifications, alerts, check-ins, scheduling, engagement, escalation notifications, and other service-related communications.
Our services may evolve over time as new features and functionality are introduced.
Eligibility
By using our services, you represent that:
- You are at least 18 years old or have the authorization of a parent, legal guardian, or other authorized representative.
- The information you provide is accurate and current.
- You have the authority to provide any information submitted on behalf of another individual.
User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
You agree to notify Neptune West promptly of any unauthorized use of your account.
Communications and SMS Consent
By voluntarily providing your contact information and expressly opting in where required, you consent to receive communications from Neptune West related to the services you have requested or authorized.
These communications may include, but are not limited to:
- Automated reminders
- Notifications
- Alerts
- Escalation notifications
- Check-ins
- Appointment or scheduling notifications
- Account notifications
- Customer support communications
- Program or service updates
- Responses to your inquiries
- Other service-related communications
Message frequency may vary depending on your interactions with Neptune West and the services you use.
Message and data rates may apply according to your wireless carrier’s plan.
You may opt out of SMS communications at any time by replying STOP to any text message. After opting out, you will no longer receive SMS messages unless you provide a new opt-in.
For assistance, reply HELP or contact Neptune West using the contact information provided on our website.
Your consent to receive SMS communications is not a condition of purchasing any product or service.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Acceptable Use
You agree not to:
- Use the services for any unlawful purpose.
- Attempt to gain unauthorized access to our systems or data.
- Interfere with the operation or security of the services.
- Upload or transmit malicious software or harmful code.
- Impersonate another person or misrepresent your identity.
- Use the services in a manner that infringes upon the rights of others.
Intellectual Property
All content, software, logos, trademarks, graphics, text, and other materials provided by Neptune West are the property of Neptune West Inc. or its licensors and are protected by applicable intellectual property laws.
You may not copy, distribute, modify, or create derivative works without prior written permission, except as permitted by law.
Third-Party Services
Our services may integrate with or rely upon third-party providers, including communication, hosting, analytics, payment processing, cloud infrastructure, and other service providers.
Neptune West is not responsible for the availability, content, security, or practices of third-party services.
Service Availability
We strive to provide reliable services but do not guarantee uninterrupted, secure, or error-free operation.
We reserve the right to modify, suspend, or discontinue any portion of the services at any time without prior notice.
No Warranty
The website and services are provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by law, Neptune West disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
To the fullest extent permitted by law, Neptune West Inc., its officers, directors, employees, contractors, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the website or services.
Our total liability for any claim arising from these Terms or the services shall not exceed the amount you paid to Neptune West for the applicable services during the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
Indemnification
You agree to defend, indemnify, and hold harmless Neptune West Inc., its officers, employees, contractors, affiliates, and agents from and against any claims, liabilities, damages, losses, costs, or expenses arising from:
- Your use of the services;
- Your violation of these Terms; or
- Your violation of the rights of any third party.
Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your information.
Termination
We may suspend or terminate your access to the website or services at any time if we reasonably believe you have violated these Terms or if necessary to protect our users, our business, or the integrity of our services.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the state in which Neptune West Inc. is organized, without regard to its conflict of law principles.
Changes to These Terms
We may update these Terms from time to time.
Updated versions will be posted on this page with a revised Effective Date. Your continued use of the website or services after any changes become effective constitutes your acceptance of the revised Terms.
Contact Us
If you have questions regarding these Terms and Conditions, please contact Neptune West Inc. using the contact information provided on our website.