Privacy Policy
Effective Date: July 12, 2026
Neptune West Inc. (“Neptune West,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, use our services, or communicate with us by phone, email, SMS, WhatsApp, or other communication channels.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on your interaction with Neptune West, we may collect the following information:
Personal Information
- Name
- Email address
- Mobile phone number
- Mailing address
- Emergency contact information
- Information you voluntarily provide while using our services
Service Information
We may collect information related to your participation in our services, including responses to reminders, notifications, alerts, check-ins, appointments, surveys, forms, questionnaires, and other service-related communications.
Technical Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Provide, operate, maintain, and improve our services
- Send reminders, notifications, alerts, account updates, customer care messages, and other service-related communications
- Respond to your questions, inquiries, and support requests
- Coordinate communications with individuals or organizations you authorize, when applicable
- Improve the functionality, reliability, security, and performance of our website and services
- Detect, investigate, and prevent fraud, abuse, or unauthorized activity
- Comply with applicable legal, regulatory, and contractual obligations
We do not sell your personal information.
SMS and Messaging Communications
If you voluntarily provide your mobile phone number and opt in to receive SMS or other messaging communications where required, you consent to receive messages from Neptune West related to the services you have requested or authorized.
These messages may include:
- Automated reminders
- Notifications
- Alerts
- Escalation notifications
- Appointment or scheduling reminders
- Check-ins
- Account notifications
- Customer support communications
- Program or service updates
- Responses to your inquiries
- Other service-related communications
Message frequency may vary depending on your interactions with Neptune West and the services you use.
Message and data rates may apply according to your wireless carrier’s plan.
You may opt out of SMS communications at any time by replying STOP to any text message.
For assistance, reply HELP or contact Neptune West using the contact information provided on our website.
Your mobile phone number and SMS consent are used solely for the communications you have requested or authorized.
SMS consent is not shared with third parties or affiliates for marketing purposes.
How We Share Information
We may share your information only as necessary to:
- Provide, maintain, and improve our services through trusted service providers acting on our behalf
- Facilitate communications with individuals or organizations you authorize
- Comply with applicable laws, regulations, legal processes, or lawful government requests
- Protect the rights, property, safety, security, and integrity of Neptune West, our users, and others
- Enforce our agreements and protect against fraud or misuse
We do not sell, rent, trade, or otherwise disclose your personal information for third-party marketing purposes.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website usage
- Personalize your experience
- Enhance website performance
- Support security and fraud prevention
You may disable cookies through your browser settings; however, some features of the website may not function properly.
Data Security
Neptune West implements reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide and improve our services
- Fulfill the purposes described in this Privacy Policy
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, we take reasonable steps to securely delete or anonymize it in accordance with applicable law.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where permitted by law
- Withdraw consent for communications where consent is the legal basis for processing
- Opt out of SMS communications at any time by replying STOP
To exercise these rights, please contact us using the contact information provided on our website.
Third-Party Service Providers
Neptune West works with trusted third-party service providers to support our operations, including website hosting, cloud infrastructure, communications, messaging services, analytics, payment processing, customer support, and other business functions.
These providers are contractually authorized to use personal information only as necessary to perform services on our behalf and are required to maintain appropriate safeguards for your information.
Children’s Privacy
Our services are not directed to children under the age of 13 unless participation has been authorized by a parent, legal guardian, or other authorized representative.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised Effective Date. Your continued use of our website or services after any changes become effective constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact Neptune West Inc. using the contact information provided on our website.